---
title: Technology & Troubleshooting | Ignite Knowledge Base
description: Get support with logins, device compatibility, tech requirements, and troubleshooting tips.
---

[Skip to content](https://knowledge.ignite-reading.com/home/technology-troubleshooting#main-content)

<https://knowledge.ignite-reading.com/home/kb-tickets/new>

![](https://knowledge.ignite-reading.com/hs-fs/hubfs/Ignite%20Reading_Primary_Logo-3.png?width=100&height=75&name=Ignite%20Reading_Primary_Logo-3.png)

Open main navigation

Close main navigation

- <https://knowledge.ignite-reading.com/home/kb-tickets/new>
- [Submit a Support Request](https://knowledge.ignite-reading.com/home/contact-us)

[Submit a Support Request](https://knowledge.ignite-reading.com/home/contact-us)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Ignite Knowledge Base](https://knowledge.ignite-reading.com/home)
2. [Technology & Troubleshooting](https://knowledge.ignite-reading.com/home/technology-troubleshooting)

# Technology & Troubleshooting

 Get support with logins, device compatibility, tech requirements, and troubleshooting tips.

- [Submit a Support Request](https://knowledge.ignite-reading.com/home/contact-us)

## Hardware Issues

- [iPad Troubleshooting](https://knowledge.ignite-reading.com/home/i-need-help-troubleshooting-my-ipad)

## Audio Issues

- [Audio Support](https://knowledge.ignite-reading.com/home/i-cant-hear-my-student-or-my-student-cant-hear-me)
- [Camera and Microphone Settings](https://knowledge.ignite-reading.com/home/camera-and-microphone-settings)

## Headphone Troubleshooting

- [Headphone Replacements](https://knowledge.ignite-reading.com/home/my-student-headphones-are-damaged-how-do-i-get-a-replacement)

## Video Issues

- [Camera Support](https://knowledge.ignite-reading.com/home/i-cant-see-my-student-or-my-student-cant-see-me)

## Issues with Joining Sessions

- [Session Support](https://knowledge.ignite-reading.com/home/my-student-is-unable-to-join-a-session)

## Network Connectivity

- [Network Connectivity Support](https://knowledge.ignite-reading.com/home/my-student-is-having-network-connectivity-issues)

## General Troubleshooting

- [General Troubleshooting](https://knowledge.ignite-reading.com/home/i-need-general-troubleshooting-help)

- [Onboarding Central](https://knowledge.ignite-reading.com/home/onboarding-central#main-content)

    - [Resources](https://knowledge.ignite-reading.com/home/onboarding-central#resources)
    - [Training](https://knowledge.ignite-reading.com/home/onboarding-central#training)
- [Program Operations & Policies](https://knowledge.ignite-reading.com/home/program-operations-policies#main-content)

    - [Parent Resources](https://knowledge.ignite-reading.com/home/program-operations-policies#parent-resources)
    - [Operations & Scheduling](https://knowledge.ignite-reading.com/home/program-operations-policies#operations-scheduling)
    - [Compliance & Safety](https://knowledge.ignite-reading.com/home/program-operations-policies#compliance-safety)
    - [At-Home Learning](https://knowledge.ignite-reading.com/home/program-operations-policies#at-home-learning)
- [Technology & Troubleshooting](https://knowledge.ignite-reading.com/home/technology-troubleshooting#main-content)

    - [Hardware Issues](https://knowledge.ignite-reading.com/home/technology-troubleshooting#hardware-issues)
    - [Audio Issues](https://knowledge.ignite-reading.com/home/technology-troubleshooting#audio-issues)
    - [Headphone Troubleshooting](https://knowledge.ignite-reading.com/home/technology-troubleshooting#headphone-troubleshooting)
    - [Video Issues](https://knowledge.ignite-reading.com/home/technology-troubleshooting#video-issues)
    - [Issues with Joining Sessions](https://knowledge.ignite-reading.com/home/technology-troubleshooting#issues-with-joining-sessions)
    - [Network Connectivity](https://knowledge.ignite-reading.com/home/technology-troubleshooting#network-connectivity)
    - [General Troubleshooting](https://knowledge.ignite-reading.com/home/technology-troubleshooting#general-troubleshooting)
- [Foundational Literacy Resources](https://knowledge.ignite-reading.com/home/foundational-literacy-resources#main-content)

    - [Student Certificates](https://knowledge.ignite-reading.com/home/foundational-literacy-resources#student-certificates)
    - [Family Resources](https://knowledge.ignite-reading.com/home/foundational-literacy-resources#family-resources)
    - [Early Literacy Toolkit](https://knowledge.ignite-reading.com/home/foundational-literacy-resources#early-literacy-toolkit)
- [Ignite Reading Platform](https://knowledge.ignite-reading.com/home/ignite-reading-platform#main-content)

    - [Technology Setup & Requirements](https://knowledge.ignite-reading.com/home/ignite-reading-platform#technology-setup-requirements)
    - [IRP Guides for School & District Admins](https://knowledge.ignite-reading.com/home/ignite-reading-platform#irp-guides-for-school-district-admins)
    - [IRP Guides for Educators](https://knowledge.ignite-reading.com/home/ignite-reading-platform#irp-guides-for-educators)
- [Spotlight Videos](https://knowledge.ignite-reading.com/home/spotlight-videos#main-content)

    - [Ignite Reading Platform](https://knowledge.ignite-reading.com/home/spotlight-videos#ignite-reading-platform)
    - [Student Data Reports](https://knowledge.ignite-reading.com/home/spotlight-videos#student-data-reports)
    - [Implementation Management](https://knowledge.ignite-reading.com/home/spotlight-videos#implementation-management)
- [Ember](https://knowledge.ignite-reading.com/home/ember)

[![Ignite Reading\_White Logo PNG](https://knowledge.ignite-reading.com/hs-fs/hubfs/Ignite%20Reading_White%20Logo%20PNG.png?width=150&height=65&name=Ignite%20Reading_White%20Logo%20PNG.png "Ignite Reading_White Logo PNG")](http://ignite-reading.com)

Copyright © 2026, Ignite Reading