Process to Request Roster Changes Before and After Program Launch
Process to Request Roster Changes BEFORE Program Launch:
Tutor recruitment and student matching is customized to accommodate the District / School’s requested program launch date(s), seats, and time slot(s). Upon signing the contract, Ignite Reading locks in the District / School’s program components. Any requested changes after signing the contract will require Ignite Reading internal approval and there is no guarantee that Ignite Reading will be able to immediately accommodate the request prior to launch. The closer the request is made to the launch date, the more difficult it can be to accommodate it. In some instances, the only way Ignite Reading can accommodate these requests is by splitting students across program time slots, utilizing the District / School’s backup time slot options, changing student:tutor matches, and/or postponing the launch date. In high-volume launch periods, it may take at least 2 weeks to accommodate these changes.
To request roster changes prior to launch, email implementation@ignite-reading.com and your Customer Success Manager will be available to support.
Process to Request Roster Changes AFTER Program Launch:
Once a program has launched, changes to the student roster are common, especially during Launch Week. Requested roster changes can be achieved within one week assuming that the same time slot(s) will be utilized and all roster information has been completed/submitted.
Please note that due to the steps involved to set-up new students and the timeframe for adding students to the program is independent of student volume (it will be a one week turnaround for one student or 30 students).
Example: A District / School requests to drop ten students and add ten new/replacement students to the roster on a Monday, and informs the Customer Success Manager. The ten new students will be slated to start Ignite Reading sessions on the following Monday, a one week turnaround.
Below you will find the steps to drop/add students who are in the Ignite Reading program:
**The Add/Drop Process lives in the student roster, (columns at the end of roster)**
Please DO NOT DELETE any students from the roster
- Step 1: Email implementation@ignite-reading.com to let us know that you will be removing and/or adding a student
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- Step 1: Within the Student Roster, insert Requested Program Drop Date for student
- Step 2: Select “Drop” from Add/Drop column
- Step 3: Select Program Exit Reason
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- Step 1: Add a new row and enter all required information for the new student
- Step 2: Insert desired Program Start Date
- NOTE: It takes one week for new students to be enrolled in Ignite Reading program. If you provide a new student’s information in the roster on a Monday, the new student will start the following Monday.
- Step 3: Select “Add” from Add/Drop column
- Leave Program Exit Reason blank for added students
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Please ensure you have emailed implementation@ignite-reading.com to let us know that you will be removing and/or adding a student.
Please note that sessions will not be reimbursed during this one week period of time while some students are being dropped from the program so others can be added. (Student drops need to be submitted before or at the same time as student adds).
While Ignite Reading does not anticipate a change to program times after launch, if a District / School requests a program time change, this will take at least two weeks to complete and students will not be in session during this time.